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How much does shipping cost?United States Crochet by Kat uses USPS Ground Advantage shipping, tracking and insurance are included for all purchases within the United States. Yay! Everywhere Else in the World Crochet by Kat uses USPS Priority Mail International for all purchases outside of the United States. Tracking, insurance, and required customs forms are included for all packages at a flat rate of $100. ​ Please note: Crochet by Kat is not responsible for shipping costs or customs costs. These costs are taken on entirely by you, the customer.
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When will I get my package?Here are the following estimates (**not guaranteed) provided by USPS: United States The delivery estimate for USPS Ground Advantage is approximately 2-5 business days. Everywhere Else in the World The delivery estimate for USPS Priority Mail Int'l is approximately 6-10 business days.
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HELP! My package was lost, stolen, damaged, missing, or undelivered!"I am so sorry this happened! Don't worry though. All Crochet by Kat packages are shipped with a tracking number and insurance, so if your package is lost, stolen, damaged, undelivered, or missing please contact USPS to file a claim. If you need any assistance with the documentation, please contact me via Live Chat below and I'll be happy to help. Please note: I do not provide refunds for lost, damaged, or stolen packages. I am not responsible for items not delivered due to an incorrect address. When you make a purchase, you're agreeing to Crochet by Kat's Store Policies. You can view all Store Policies here.
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How do I make a return?Sorry, Crochet by Kat does not accept returns. All orders are final. When you make a purchase, you're agreeing to Crochet by Kat's Store Policies. You can view all Store Policies here.
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How do I make an exchange?Sorry, Crochet by Kat does not accept exchanges. All orders are final. When you make a purchase, you're agreeing to Crochet by Kat's Store Policies. You can view all Store Policies here.
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How do I cancel an order?Sorry, Crochet by Kat does not accept cancellations. All orders are final. When you make a purchase, you're agreeing to Crochet by Kat's Store Policies. You can view all Store Policies here.
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How do I wash crocheted things?Very. Gently. Don't worry! Your package will arrive with specific instructions about how to wash your item! Lost your instructions? I gotchu. Just message me using Live Chat below and I'll be happy to help.
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I am allergic to cats and/or pet dander. Is your handmade crochet safe to buy?Only you can decide how severe your allergies are and I cannot make that decision for you. What I will mention are all the precautions I take when making my crochet: I always wash my hands before starting to crochet. I change my clothes frequently, especially if I notice Penny's fur is all over me. I regularly dust, disinfect, and lint-roll my working station. I store my yarn and work on my crochet away from Penny. After I complete a project, I handpick every piece of cat hair I find. Of course, this is neither foolproof nor a guarantee that there will be absolutely no cat hair or pet dander. I vacuum-seal all completed items to prevent contact with dust, insects, dander, or anything else that could negatively impact my work. If you do decide to purchase something from the shop and are allergic to cats and/or pet dander, I highly recommend washing it before using it to help mitigate any issues with your allergies. I would wash each piece myself before shipment, but it would be impossible to find a one-size-fits-all washing detergent solution for everyone's skin tolerances and preferences. When you make a purchase at Crochet by Kat, you are agreeing to the following Store Policy: ​Crochet by Kat is not responsible for any allergic reactions, subsequent medical issues, and/or medical costs caused by or related to a product or products from Crochet by Kat. By purchasing a product from Crochet by Kat, you, the customer, are accepting the risks of an allergic reaction and any subsequent medical issues and/or medical costs should that outcome occur. View all Store Policies here.
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Do you make Youtube tutorials?TLDR: Not yet, but coming soon. Check out my Twitch channel for crochet livestreams in the meantime! This is something I would love to do and am working on! My Twitch community even thought of the perfect name: Let's Crochet by Kat! Before I start, I need to get the right setup and figure out what I want to make tutorials about! If there's something you want to see me on my future channel, use Live Chat on this website or send me an email!
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I want to crochet. Where should I start?Okay. Here's what you need to do: 1. Think of something you wanna make. 2. Google search "_______ crochet pattern free" 3. Find a pattern that is marked "Beginner." Don't pick something too hard or you might get discouraged when making it! 4. Buy the exact yarn and crochet hook used in the pattern. 5. Start crocheting! I don't have my own Youtube tutorials quite yet, but I teach a lot about crochet during my Twitch streams! If you ever need help with your own project, chat with me during my streams, use Live Chat on this website, or email me! Send me as many pictures as you can! Happy Crocheting :)
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